In a press note issued by the Press Information Bureau (PIB), the Ministry said Union Education Minister Dharmendra Pradhan has instructed a team of professors and technical experts from the Indian Institutes of Technology (IITs) to assist the Central Board of Secondary Education (CBSE) in ensuring a “glitch-free re-evaluation process”.

Union Education Minister @dpradhanbjp issues instructions to engage IIT experts to assist #CBSE in addressing technical challenges

IIT team to examine all technical glitches reported since the announcement of this year’s post-examination re-evaluation services.

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— PIB India (@PIB_India) May 24, 2026

The Ministry said experts from IIT Madras and IIT Kanpur have been asked to examine all technical challenges reported since the launch of this year’s post-examination re-evaluation services. The IIT teams will assess portal stability, server performance and technical workflows, while also reviewing the Board’s overall IT infrastructure.

“The expert teams will implement focused technological improvements of the systems and technical workflows and will specifically examine portal stability and server performance,” the statement said.

It further noted that the teams “will also examine the overall IT infrastructure robustness and assist in taking corrective measures to ensure that login authentication/user access systems/payment gateways are accurate and in order.”

The Ministry added that student interest remains paramount and all corrective measures must be undertaken on priority to ensure a transparent, efficient and student-friendly system.

The intervention comes after widespread complaints from students and parents over repeated outages and payment-related issues on CBSE’s post-result services portal since May 19, when applications for obtaining scanned copies of evaluated Class 12 answer books began.

Over the past few days, students reported login failures, inaccessible pages and payment gateway errors, with several claiming that money was deducted but applications were not reflected on the portal. CBSE had subsequently issued multiple advisories, temporarily removed access links from its website during troubleshooting and later extended the application deadline till May 23 due to the disruptions.

Even after the Board announced that the portal had become “fully functional”, students continued flagging issues related to payment confirmation and transaction updates on social media.